After-sales service / Returns

You have 30 days from the date of receipt to exercise your right of withdrawal.
The price of the product(s) purchased will be reimbursed, with return costs to be borne by the customer.

You must inform us of your intention in advance,
via Customer Service on line (e-mail), by telephone or by post,
before returning the goods.

Products must be returned in their original condition and complete*,
(packaging, accessories, instructions, labels).

They must be accompanied by a copy of the proof of purchase
(available in my account area) and the form.

I download the form to enclose with my parcel: Download my form

To make your return with peace of mind, create your Mondial Relay label by clicking on the following link:

=> Returns by Mondial Relay <=

If you wish to return by Colissimo:

Return address: Mode Tactique 15 Avenue du Roussillon 63170 Aubière.

* In the event of a product being returned to us in open, damaged or already-used packaging,
Mode Tactique will only be able to resell this item as a second-hand item,
a discount of fifty percent of the purchase value will therefore be applied.